Our Refund Policy
At Candyland, we strive to ensure complete satisfaction with our services. This refund policy outlines the terms and conditions for requesting and receiving refunds for our premium services.
Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Technical issues preventing service usage within 24 hours of purchase
- Service unavailability for more than 48 consecutive hours
- Billing errors or duplicate charges
- Unsatisfactory service quality (subject to review)
Refund Process
To request a refund:
- Contact our support team within 7 days of purchase
- Provide your order number and reason for refund
- Allow up to 5 business days for review
- If approved, refund will be processed to original payment method
Non-Refundable Items
The following are not eligible for refunds:
- Usage of premium features after 24 hours
- Violation of terms & DMCA policy
- Account termination due to policy violations
- Gift card purchases
Contact Us
If you have any questions about our refund policy, please contact our support team:
